BeachSIM Online Shop
General Terms and Conditions
(with Consumer Information)
These General Terms and Conditions (GTC) apply to all contracts between you as the customer and us as the operator of the beachSIM online shop (www.beachsim.de) or our stores on eBay, Amazon, or other platforms. By placing an order, you accept the version of the GTC valid at that time. Customer GTCs shall not apply even if referenced during the order.
The operator and contracting party is:
Contact: service@beachsim.de
The GTC govern the contractual relationship and provide consumer information. They are accessible in the shop during ordering and are sent with the contract confirmation or latest upon delivery.
Delivery restrictions:
Product displays do not constitute binding offers. A purchase offer is made by you clicking "Buy Now." You can review and modify your order before submitting it. Your order remains binding for 5 days.
You will receive an automatic order receipt confirmation by email. This does not constitute acceptance. Acceptance occurs via a separate contract confirmation or by shipping the goods.
If your order includes multiple items, a contract is only formed for those confirmed explicitly.
If you have already paid and the contract is not concluded, we will notify you and refund any advance payment.
Your statutory right of withdrawal (see § 6) remains unaffected.
Contracts are concluded in German. The contract text (order, GTC, and confirmation) will be stored and sent to you in compliance with data protection laws.
All final prices include VAT and other price components.
Delivery is limited to the area defined in § 1 and is free of shipping costs.
In-stock items are dispatched within 1–2 business days of payment. Unless otherwise stated, delivery takes 1–3 business days within Germany and 3–5 business days to other EU countries.
Payments can be made via bank transfer (advance payment) or PayPal.
In the case of advance payment, we will provide our bank details with the order confirmation. The payment must be received within 5 days to retain the reservation. The contract remains subject to § 2.
In case of late payment, we may charge a default fee of EUR 3.00 from the second reminder. You may prove lesser damage. Our statutory rights remain unaffected.
We retain ownership of goods until full payment (including all costs) is received.
Delivery times begin from our contract confirmation, provided payment has been received. If not otherwise specified, delivery time follows § 3.
Partial deliveries are permitted at our cost, within the agreed or confirmed delivery times and reasonable for the customer.
If we cannot meet a binding delivery deadline due to circumstances beyond our control (e.g., supplier delays, force majeure), we will notify you immediately with a new delivery estimate. If this is unacceptable or the product remains unavailable, either party may withdraw. Any payment made will be refunded promptly.
If no one is available to accept the goods at the delivery address, the shipping company will leave a note or send you further instructions. If delivery fails repeatedly due to reasons not attributable to us, we may withdraw from the contract and refund payments received.
In the case of obvious transport damage, we kindly ask you to report it to the delivery personnel immediately and contact us at service@beachsim.de Failure to report does not affect your statutory warranty rights but helps us with claims against the shipping provider.
Consumers generally have a statutory right of withdrawal for distance sales. Exceptions are listed in paragraph 2. A model withdrawal form is in paragraph 3. Clarifications and supplementary rules are in paragraph 4.
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you or a third party designated by you (not the carrier) received the goods.
To exercise your right of withdrawal, you must contact us (pitoro GmbH, Brunnenstr. 145, 10115 Berlin, Email: service@beachsim.de, with a clear statement (e.g., a letter or email). You may use the attached sample form, but it is not mandatory.
To meet the deadline, it is sufficient to send the notice before the period expires.
Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments received, including delivery costs (except additional costs from a non-standard delivery method you selected), without delay and at the latest within fourteen days from when we received your withdrawal notice. We will use the same payment method unless otherwise agreed; you will not be charged any fees.
We may withhold reimbursement until we receive the goods back or proof of return.
You must send back or return the goods promptly and no later than fourteen days from the date of withdrawal notice. You bear the direct return shipping costs.
You are liable for diminished value if the goods were used beyond necessary examination.
No withdrawal right for:
Sample withdrawal form:
To:
pitoro GmbH, Brunnenstr. 145, 10115 Berlin
Email: service@beachsim.de
I/We (_) hereby withdraw from the contract concluded by me/us (_) for the purchase of the following goods (_)/provision of the following service (_):
Ordered on (_)/received on (_):
Name of consumer(s):
Address of consumer(s):
Signature (paper notifications only):
Date:
(*) Delete as appropriate
Additional clarifications:
Your rights regarding material and legal defects are governed by statutory provisions unless otherwise specified below.
Product descriptions in our online shop and any additional specifications or notices from mobile service providers that accompany the goods are considered agreed product specifications. Please review such details before deciding to keep the product.
We accept no liability for third-party content, including customer reviews published in our online shop.
beachSIM acts only as an intermediary for mobile network services and is not involved in fulfilling those services. Mobile providers deliver independently and are solely responsible. beachSIM is not liable for failures by mobile providers. However, we strive to provide full details on plans and data volumes in our product descriptions. Provider terms are linked at the end of these GTC and on the product pages.
Compensation claims are subject exclusively to § 8.
Your statutory right of withdrawal (see § 6) remains unaffected.
We are liable for damages according to statutory provisions unless otherwise provided below.
We are liable for intent and gross negligence. For simple negligence, we are only liable:
These limitations also apply to breaches by our legal representatives or vicarious agents. Claims under the Product Liability Act remain unaffected.
Link to the European Commission's platform in accordance with the Regulation on Online Dispute Resolution in Consumer Matters:
https://ec.europa.eu/consumers/odr
We are not obliged or willing to participate in dispute resolution procedures before a consumer arbitration board.
These GTC and the contractual relationship between you and us are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection laws of your place of habitual residence remain unaffected.
Jurisdiction is determined by statutory provisions.
Effective Date: April 2026
